Month: September 2021

  • Join our webinar: Strategies to optimise CX through Human Understanding

    Join our webinar: Strategies to optimise CX through Human Understanding

    #Neuroscience tells us that decision-making is a complex process. But by better understanding how humans make decisions, we can design more effective #customerexperiences and ultimately influence choice. Experts from our Human Understanding Lab, Chris Bland and me (Benedict Ireland), have simplified decision-making by looking at this complex process through four main pillars: Emotion, Motivation, Meaning…