{"id":508,"date":"2021-01-28T14:41:34","date_gmt":"2021-01-28T14:41:34","guid":{"rendered":"http:\/\/www.benedictireland.com\/?p=508"},"modified":"2021-09-30T08:28:18","modified_gmt":"2021-09-30T08:28:18","slug":"cx-trends-2021-and-of-course-were-quoted-ahem","status":"publish","type":"post","link":"https:\/\/www.benedictireland.com\/?p=508","title":{"rendered":"CX Trends 2021 (and of course we&#8217;re quoted&#8230; ahem)"},"content":{"rendered":"<p>Feefo, the reviews\/customer connection platform, has published their take on customer experience trends for 2021. Some interesting views, well worth a read to help figure out how the industry believes customers will be affected and respond to the current volatility in our lives.<\/p>\n<p>We got a surprise mention, also!<\/p>\n<p>Check it out here: <a href=\"https:\/\/www.feefo.com\/en\/business\/resources\/reports\/cx-trends-2021\">https:\/\/www.feefo.com\/en\/business\/resources\/reports\/cx-trends-2021<\/a><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Feefo, the reviews\/customer connection platform, has published their take on customer experience trends for 2021. Some interesting views, well worth a read to help figure out how the industry believes customers will be affected and respond to the current volatility in our lives. We got a surprise mention, also! Check it out here: https:\/\/www.feefo.com\/en\/business\/resources\/reports\/cx-trends-2021<\/p>\n","protected":false},"author":1,"featured_media":510,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[11,2],"tags":[],"class_list":["post-508","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-published-work","category-user-experience"],"jetpack_featured_media_url":"https:\/\/www.benedictireland.com\/wp-content\/uploads\/2021\/01\/CXtrends.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=\/wp\/v2\/posts\/508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=508"}],"version-history":[{"count":3,"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=\/wp\/v2\/posts\/508\/revisions"}],"predecessor-version":[{"id":512,"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=\/wp\/v2\/posts\/508\/revisions\/512"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=\/wp\/v2\/media\/510"}],"wp:attachment":[{"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.benedictireland.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}