CX Trends 2021 (and of course we’re quoted… ahem)

Feefo, the reviews/customer connection platform, has published their take on customer experience trends for 2021. Some interesting views, well worth a read to help figure out how the industry believes customers will be affected and respond to the current volatility in our lives.

We got a surprise mention, also!

Check it out here: https://www.feefo.com/en/business/resources/reports/cx-trends-2021