CX Conference: Panellist on Emotionally Charging Retail UX
I'll be a panellist on the excellent Chris Brand's session on 'Emotionally Charging Retail UX' at the 10th edition of the CX Retail Exchange in...
The increasing reach of Experience Design…
A few weeks back I had the pleasure of talking to Alexander Tuck, Editor in Chief for Technology Magazine on the subject of Total Experience...
Interview: A relaxed chat with Technology Magazine
How often do you try to explain your job? It's not as easy as you'd think... here's an interview I did with Alex Tuck at...
How do we balance DXPs and Human Understanding? Come and hear…
From understanding human behaviour to operating world-class digital experience platforms, bringing every CX discipline together into a seamless experience is a tough challenge for digital...
Join our webinar: Strategies to optimise CX through Human Understanding
#Neuroscience tells us that decision-making is a complex process. But by better understanding how humans make decisions, we can design more effective #customerexperiences and ultimately...
Speaking at Customer Experience Strategy Forum 2021
Well, we are finally allowed out to really speak to people! And what a cracking event to start with. I'll be speaking with my colleague...
CX Trends 2021 (and of course we’re quoted… ahem)
Feefo, the reviews/customer connection platform, has published their take on customer experience trends for 2021. Some interesting views, well worth a read to help figure...
Published: Brands Journal: How brands can do Christmas… digitally.
It’s nearly Christmas! And I do enjoy Christmas. You know, seeing family, friends, the parties... except none of that’s really happening this year. Sadly. it’s...
Published: The Carer: How experiences save lives
Following on from our excellent work in healthcare, I wrote a piece for The Carer magazine discussing the role digital can play in improving home...